Resetting a Student password (via Senso)

When a student has forgotten their password or locked their account, you are able to unlock their account and reset their password through Senso, all you need is their username.

If you do not have a Senso account or cannot see this option, please log a ticket and we will be able to assist.

To reset a password or unlock their account, please do the following steps;

• Head to Senso at https://ne-3.senso.cloud/ and log in by clicking the Microsoft button.
• Once logged in, select an empty computer from wthin your room by clicking on the checkbox next to its name.
• When a machine has been selected, click the "Reset Pass" button on the top bar, the icon should look like this:
• A box will appear on the left hand side with some options and fields.
  • To Enable an account, make sure that the "Disable User Account (un-tick to enable)" is UNCHECKED, input the student's username in the "Username" field and click "Run"
  • To reset a forgotten password, check the "Force user to change password at next login" box, input their username and type a new password for them, this password must follow the password policy, (8 characters, 3 of the 4 character types (Capital letter, lowercase, number, special character) and musn't include their name or the word "National") and then click "Run"
    • Be aware, any text inputted into this field will be visible, and not protected like other password fields.