How to use our helpdesk system
We operate a ticket system for supporting our schools - with hundreds of issues logged each month, it is a key system that helps us prioritise our support to ensure that everyone gets the support they need, as quickly as possible.
You can submit a ticket in different ways to us, but every issue becomes a ticket in this system, with a unique reference number (ticket ID) that we can reference to quickly locate the ticket.
Different ways you can log a ticket with us
Whichever method you use, you will get an email with your ticket ID, regardless of how a ticket is logged. Our team work on ticket between 08:00 to 16:00 Monday to Thursday and 08:00 until 15:30 on Friday, | Method of submitting a ticket | Availability | How to use |
| Help Desk Portal | 24/7 access | Visit https://helpdesk.mitretrust.org.uk and select "Submit a Ticket". |
| 24/7 access | Email us via: itsupport@mitretrust.org.uk | |
| Phone (urgent enquires) | 08:00 - 16:00 (Monday to Thursday) 08:00 - 15:30 (Friday) | Call us via: 01636 551133 (ext. 1133) |
| In person | Scheduled Site Visits | Speak to your onsite engineer who can log a ticket for you. |
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